Customer service

The company has a perfect service system, in the spirit of customer-centered principle, warmly and efficiently process the customer's information.

Basic services include:

• battery design and design help

· new product information

• technical training for product use

· product usage tracking

Customer feedback processing

Quality policy

Focus on customer requirements, understand customer requirements, and implement customer requirements in the development process.

Continuously improve the quality, cost and delivery, and win the customer's full satisfaction and long-term cooperation with superior product performance.

Quality certification

The company has set up the quality management system according to the ISO9001 standard, and gradually perfected it in the process.

Quality tools

Quality tool 8D / 5C report

(1) 8D report:

D0: ready, sign an emergency response

D1: set up an improvement team

D2: problem description

D3: temporary processing action D4: root cause analysis

D5: make permanent corrective action

D6: implement/confirm permanent action PCA

D7: prevent recurrence

D8: the case and congratulations

(2) the 5C report:

The 5C report is an abbreviation for five C heads in English

Description; Containment measures; The reason; Corrective actions; Validation checks.

The report is simpler than the 8D report, but the basic idea is the same

To write better 5C reports, the "5C" code is required:

Correct: the description of each component is accurate without causing misunderstanding.

C2: Clear: the description of each component is Clear and easy to understand;

C3: Concise: contains only the necessary information, not including any excess content;

C4: Complete (Complete) : contains Complete steps and other essential information about the defect.

C5: Consistent: write all defect reports in a Consistent format.